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SHIPPING & RETURNS

SHIPPING POLICY

1. Order Processing Time

  • Orders are typically processed and dispatched within [number] business days after payment confirmation.

  • Please note that orders may be subject to additional processing time during peak seasons or promotional periods.

2. Shipping Methods and Costs

  • We offer various shipping options, including standard shipping, express shipping, and international shipping.

  • Shipping costs are calculated based on the weight of your order, your location, and the selected shipping method. You can view the shipping costs at checkout before completing your purchase.

3. Estimated Delivery Time

  • Delivery times vary depending on your location and the shipping method selected. Estimated delivery times are provided at checkout for each shipping option.

  • Please note that delivery times are estimates and not guaranteed. Factors such as customs clearance, weather conditions, and carrier delays may impact delivery times.

4. Tracking Information

  • Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

  • You can track the status of your order using the provided tracking number on our website or through the carrier's website.

5. Shipping Restrictions

  • We currently ship to [list of countries or regions where you ship].

  • Certain products may be subject to shipping restrictions or regulations imposed by local authorities. We reserve the right to refuse shipping to certain locations or restrict the sale of specific products based on these regulations.

6. Shipping Address

  • Please ensure that your shipping address is accurate and complete to prevent delivery delays or misplacements.

  • We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

7. Shipping Damage or Loss

  • In the rare event that your order is damaged or lost during transit, please contact us immediately.

  • We will work with the carrier to resolve the issue and may offer a replacement or refund depending on the circumstances.

8. International Shipping

  • For international orders, please be aware that customs duties, taxes, and import fees may apply upon delivery. These fees are the responsibility of the recipient and are not included in the order total or shipping cost.

  • We are not responsible for any delays or additional charges incurred due to customs clearance processes.

If you have any questions or concerns about our shipping policy, please contact us

​​RETURN & EXCHANGE POLICY​

Return Policy

At [Your Company Name], we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return it within [number] days of delivery for a refund or exchange, subject to the following conditions:

1. Eligibility for Returns

  • To be eligible for a return, items must be unused, unopened, and in their original packaging with all tags attached.

  • Certain products may be excluded from our return policy due to hygiene reasons or other restrictions. These products will be clearly marked as non-returnable on our website.

2. Return Process

  • To initiate a return, please contact our customer service team at [contact email or phone number] to request a return authorization (RA) number.

  • Once you have received your RA number, please package the item securely and include the RA number on the outside of the package.

  • Return the item to the address provided by our customer service team using a trackable shipping method. We recommend retaining proof of postage for your records.

3. Refund or Exchange

  • Once we receive and inspect the returned item, we will process your refund or exchange within [number] business days.

  • Refunds will be issued to the original form of payment used for the purchase. Shipping charges are non-refundable.

  • If you are requesting an exchange, we will ship the replacement item to you at no additional cost, subject to product availability.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

  • We recommend using a trackable shipping method and purchasing shipping insurance for high-value items to ensure the safe return of your package.

5. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately upon receipt.

  • We will arrange for a replacement or refund for damaged or defective items, including any return shipping costs incurred.

6. Return Exceptions

  • Certain items may be excluded from our standard return policy, such as personalized or custom-made products, clearance items, and final sale items. These exceptions will be clearly stated on our website.

If you have any questions or concerns about our return policy, please contact us

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